Call Center / Customer Service

Five Star Automotive Group; North Olmsted (OH); On-site; USD 32,000 - 58,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401K Plan + Match

Life Insurance

Short Term Disability Insurance

Paid time off

Job summary

Westside Toyota is seeking an experienced Call Center/Customer Service Representative to handle inbound and outbound calls, set appointments, and respond to inquiries using scripts and templates.

The role requires strong communication skills, a customer-first mindset, and proficiency with computers. Training will be provided, and a team-oriented atmosphere with opportunities for growth is offered.

Qualifications

• Previous customer service experience required.
• Strong communication and phone skills.
• Ability to follow scripts and templates.
• Reliable and team-oriented.
• Proficient with computer tracking systems.

Responsibilities

• Answer inbound calls and make outbound calls to/from customers and set appointments.
• Respond quickly to inquiries via email, phone, and live chat using scripts and templates.
• Follow up with customers to reset missed appointments.
• Participate in team and process training to maintain positive relationships with teammates and dealership management.
• Utilize the computer tracking system daily.

Skills

Call center experience

Excellent communication

Customer service

Computer skills

Valid driver's license

Tools

Computer tracking system

Job description

Westside Toyota is hiring an Experienced Call Center/ Customer Service Representative

This Job is FOR YOU if you:

• Have Previous Call Center Experience
• Are comfortable interacting via the Phone for an 8 hour shift
• Excel in Customer Service and have Proven Communication Skills
• Appreciate training plus ascript to follow to ensure success

Why it’s GREAT:

• No Cold Calls!!
• No Sales Calls!!
• Never Boring
• Excellent Benefits
• Fun and Exciting Work Environment
• 5 Day Work Week. Every Other Saturday is Required with a day off during that week instead of Saturday

Responsibilities and Qualifications:

• Answer inbound calls and make outbound calls to/from our own customers and Set Appointments
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
• Follow up with customers as needed to reset any missed appointments
• Participate in team and process training sessions – keeping positive relationships with teammates, sales teams and dealership management.
• Utilize our computer tracking system daily.
• Previous Customer Service experience a must!
• Excellent computer skills required
• Valid Driver’s License

Benefits

• Medical, Dental & Vision Insurance
• 401K Plan + Match
• Life Insurance
• Short Term Disability Insurance
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Long term job security
• Discounts on products and services

We are an equal opportunity employer and prohibit discrimination/harassment in regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.