Service Center Call Specialist – Outbound & Customer Care

Toyota Of Irving, Ltd.; Irving (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Vision & Dental

401K after 6 months

Paid Vacation & holidays

Job summary

Toyota Of Irving, Ltd. is seeking a driven BDC Call Center Representative for the Service Department in Irving, TX. You will handle inbound/outbound calls, schedule appointments, and verify service needs while following scripts and maintaining logs for no-shows and follow-ups.

Ideal candidates bring call center or customer service experience, reliability, and excellent communication skills. This full-time role requires Saturdays and a ability to multitask in a fast-paced environment near the

Qualifications

• High School Diploma or GED required.
• Call center experience preferred.
• Must have valid Texas driver's license.
• Willingness to pass pre-employment drug screen and background check.
• Excellent communication and organizational skills.
• Ability to multitask and work Saturdays.

Responsibilities

• Adapt in computer database programs (Xtime, TIS, ADP, Spark, OnRamp, Premier, GSM, etc.).
• Keep log of complete appointment confirmations, no shows, and first time customers.
• Track outbound appointments, open recalls, Toyota Care, any open campaigns and overdue services.
• Verify with all websites that customer is up to date on services they may have.
• Complete 85 calls by the end of the day (inbound and outbound).
• Call Rater must be at 90% or better.
• Follow scripts for phone usage with customers.
• Explain different situations to customers clearly on the phone.
• Sitting for long periods of time.
• Be able to visit service drive for clarification as needed.
• Stay calm under pressure.
• Exceptional communication skills.
• Saturdays assist Service Advisors by greeting and checking out customers.

Skills

Exceptional communication

Customer service experience

Multitasking

Punctuality

Education

High School Diploma or GED

Job description

Toyota Of Irving, Ltd. is seeking a driven BDC Call Center Representative for the Service Department in Irving, TX. You will handle inbound/outbound calls, schedule appointments, and verify service needs while following scripts and maintaining logs for no-shows and follow-ups.

Ideal candidates bring call center or customer service experience, reliability, and excellent communication skills. This full-time role requires Saturdays and a ability to multitask in a fast-paced environment near the