Inbound Call Center Account Specialist II

JP Morgan Chase; Tempe (AZ); On-site; USD 34,000 - 40,000; Full time

Job summary

JPMorganChase in Tempe, AZ seeks a Specialist II in Account Service to be the first point of contact for clients, delivering exceptional service for a range of financial products. You will handle inbound calls, build relationships, and provide innovative solutions to meet client needs in a fast-paced environment.

The role emphasizes empathy, accuracy, and the ability to navigate multiple systems, while following established procedures and regulatory requirements to support customer outcomes.

Qualifications

• Two years of customer service experience by phone or in person.
• Ability to multitask across computer systems with accuracy.
• Strong empathy, composure, and sound judgment for complex interactions.
• Willingness to work in fast-paced, regulated call-center environment.
• High school diploma or GED.

Responsibilities

• Handle a high volume of inbound calls, delivering support for financial products.
• Interpret customer needs and deliver actionable insights.
• Navigate multiple computer systems with efficiency.
• Collaborate with teammates to achieve goals and maintain service levels.
• Follow regulatory practices and treat customers with empathy.
• Own each interaction and respond professionally.

Skills

Communication

Customer service

Multitasking

Empathy

Problem solving

Computer literacy

Adaptability

Teamwork

Education

High School Diploma or GED

Tools

Computer systems

Job description

JPMorganChase in Tempe, AZ seeks a Specialist II in Account Service to be the first point of contact for clients, delivering exceptional service for a range of financial products. You will handle inbound calls, build relationships, and provide innovative solutions to meet client needs in a fast-paced environment.

The role emphasizes empathy, accuracy, and the ability to navigate multiple systems, while following established procedures and regulatory requirements to support customer outcomes.