Financial Account Support Specialist II

Aumni; San Antonio (TX); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Health care

On-site wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorganChase is seeking a Specialist II in Account Service to serve as the first point of contact for clients, delivering exceptional service on a range of financial products. You will handle inbound calls, build relationships, and offer solutions in a fast-paced call center setting.

Responsibilities include managing high-volume inquiries, following procedures, and collaborating with colleagues to meet client needs while maintaining empathy and regulatory compliance.

Qualifications

• Excellent communication and active listening skills.
• Ability to manage multiple tasks and systems simultaneously.
• Strong problem-solving and empathy in customer interactions.
• Wamiliarity with financial products and regulatory guidelines is a plus.

Responsibilities

• Handle a high volume of inbound calls delivering comprehensive support for financial products.
• Build strong customer relationships and provide innovative solutions to meet client needs.
• Navigate multiple computer systems efficiently and maintain accurate records.
• Follow established procedures and refer non-standard issues to supervisors.
• Maintain compliance with regulatory and departmental practices during interactions.
• Demonstrate empathy, respect, and responsiveness in every call.

Skills

Communication

Customer interaction

Multitasking

Empathy

Problem solving

Regulatory awareness

Adaptability

Education

High school diploma or GED

Job description

JPMorganChase is seeking a Specialist II in Account Service to serve as the first point of contact for clients, delivering exceptional service on a range of financial products. You will handle inbound calls, build relationships, and offer solutions in a fast-paced call center setting.

Responsibilities include managing high-volume inquiries, following procedures, and collaborating with colleagues to meet client needs while maintaining empathy and regulatory compliance.