Onsite Call Center Specialist - Inbound/Outbound

Express Employment Professionals - Cincinnati East; Mesa (AZ); On-site; USD 21,000 - 29,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking a Call Center Representative for an onsite role in Mesa, AZ. You will handle inbound and outbound calls, confirm reservations, and document interactions in our system.

This position requires strong communication, objection handling, and the ability to manage a high volume of calls while delivering excellent customer service. The role operates Monday through Friday, 7:00 AM to 7:00 PM, with 8-hour shifts within this window.

Qualifications

• Strong verbal and written communication skills.
• Confidence in handling objections and providing rebuttals.
• Ability to manage a high volume of calls in a fast-paced environment.
• Customer service experience preferred but not required.
• Proficiency in using computer systems for documentation and data entry.

Responsibilities

• Handle inbound calls and confirm reservations.
• Make outbound calls to warm leads and engage customers.
• Document interactions and follow-up actions in the system.
• Meet daily and weekly call goals.

Skills

Call center experience

Communication

Objection handling

High call volume

Customer service

Data entry

Tools

CRM software

Job description

Express Employment Professionals - Cincinnati East is seeking a Call Center Representative for an onsite role in Mesa, AZ. You will handle inbound and outbound calls, confirm reservations, and document interactions in our system.

This position requires strong communication, objection handling, and the ability to manage a high volume of calls while delivering excellent customer service. The role operates Monday through Friday, 7:00 AM to 7:00 PM, with 8-hour shifts within this window.