Inbound Call Center Customer Service Representative

Express Employment Professionals - Cincinnati East; Beaverton (OR); On-site; USD 36,000 - 48,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking an Inbound Call Center Customer Service Representative to be the first point of contact for customers. You will provide timely support, resolve inquiries, and document interactions to help ensure customer satisfaction.

The role emphasizes strong communication, accurate information delivery, and adherence to company policies while contributing to daily performance metrics in a fast-paced setting.

Responsibilities

• Answer incoming calls promptly and professionally.
• Provide accurate information regarding products, services, and policies.
• Resolve customer issues efficiently while maintaining a positive attitude.
• Document all customer interactions in the system accurately.
• Escalate complex issues to appropriate departments when necessary.
• Meet or exceed daily performance metrics including call handling time and customer satisfaction scores.
• Stay informed about company updates, products, and services.
• Adhere to company policies, procedures, and quality standards.

Job description

We are seeking a dedicated and personable Inbound Call Center Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing timely and effective support to resolve inquiries, concerns, and requests. If you thrive in a fast-paced environment and enjoy helping others, we’d love to hear from you.

Job Duties

• Answer incoming calls promptly and professionally
• Provide accurate information regarding products, services, and policies
• Resolve customer issues efficiently while maintaining a positive attitude
• Document all customer interactions in the system accurately
• Escalate complex issues to appropriate departments when necessary
• Meet or exceed daily performance metrics including call handling time and customer satisfaction scores
• Stay informed about company updates, products, and services
• Adhere to company policies, procedures, and quality standards