In-Store Wireless Support Specialist

DSI Systems, Inc.; Woodbury (MN); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive training

Team environment

Career growth

Insurance (Medical/Dental/Vision/Life)

401k Plan

Paid vacation & sick days

Profit sharing

AT&T discount

Paid training

Advancement opportunities

Job summary

DSI Systems, Inc. is seeking a Retail Support Specialist to deliver hands-on support to AT&T customers in national retail locations. You will assist with billing, account updates, plan changes, device issues, and service concerns on the sales floor.

Success requires strong communication, calm demeanor in busy environments, and the ability to troubleshoot devices and network issues. This role involves standing for extended periods and flexible hours, including evenings and weekends.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high‑stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail‑oriented with strong problem‑solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution‑focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high‑volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.

Skills

Customer service

Communication

Multitasking

Problem solving

Flexibility

Job description

DSI Systems, Inc. is seeking a Retail Support Specialist to deliver hands-on support to AT&T customers in national retail locations. You will assist with billing, account updates, plan changes, device issues, and service concerns on the sales floor.

Success requires strong communication, calm demeanor in busy environments, and the ability to troubleshoot devices and network issues. This role involves standing for extended periods and flexible hours, including evenings and weekends.