In-Store Wireless Support Specialist

DSI; Brentwood (CA); Vor Ort; USD 36.000 - 41.000; Vollzeit

Benefits dieser Stelle

Competitive starting pay

Comprehensive training

Career growth opportunities

Team environment

Zusammenfassung

DSI is seeking a Retail Support Specialist to assist AT&T customers in national retail locations. You will handle billing, device support, and service concerns with professionalism while delivering high-quality customer service.

Ideal candidates bring strong communication and problem-solving skills, with the ability to stay calm in fast-paced settings. Flexibility to work evenings, weekends, and holidays is required.

Qualifikationen

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Aufgaben

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
• Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.

Kenntnisse

Strong customer service

Communication

Multitasking

Problem solving

Flexibility hours

Jobbeschreibung

DSI is seeking a Retail Support Specialist to assist AT&T customers in national retail locations. You will handle billing, device support, and service concerns with professionalism while delivering high-quality customer service.

Ideal candidates bring strong communication and problem-solving skills, with the ability to stay calm in fast-paced settings. Flexibility to work evenings, weekends, and holidays is required.