In-Store Wireless Support Specialist

DSI Systems; La Quinta (CA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Training programs

Team environment

Career growth

Insurance benefits

401k plan

Paid time off

Profit sharing

AT&T discount

Job summary

DSI Systems is seeking a Retail Support Specialist to deliver frontline support for AT&T customers in national retail locations. You will handle billing, account updates, device support, and service questions while remaining calm and professional in a fast-paced environment.

The role requires strong communication, resilience, comfort with technology, and the ability to work flexible hours including evenings, weekends, and holidays.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus and service quality during peak traffic.

Skills

Customer service

Communication

Multitasking

Problem-solving

Flexibility

Job description

DSI Systems is seeking a Retail Support Specialist to deliver frontline support for AT&T customers in national retail locations. You will handle billing, account updates, device support, and service questions while remaining calm and professional in a fast-paced environment.

The role requires strong communication, resilience, comfort with technology, and the ability to work flexible hours including evenings, weekends, and holidays.