In-Store Wireless Support Specialist

DSI; Saint John (MO); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive starting pay

Comprehensive training

Supportive team environment

Career growth opportunities

AT&T wireless discount

Job summary

DSI is seeking a Retail Support Specialist to deliver frontline assistance to AT&T customers in national retail environments. You will engage with customers and retail partners to resolve account, billing, device, and service concerns.

The role requires strong communication, resilience, comfort with technology, and the ability to stay calm and professional in a fast-paced retail setting. You must stand for up to 8 hours and work evenings, weekends, and holidays.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
• Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.

Skills

Customer service

Communication

Stress management

Multitasking

Attention to detail

Job description

DSI is seeking a Retail Support Specialist to deliver frontline assistance to AT&T customers in national retail environments. You will engage with customers and retail partners to resolve account, billing, device, and service concerns.

The role requires strong communication, resilience, comfort with technology, and the ability to stay calm and professional in a fast-paced retail setting. You must stand for up to 8 hours and work evenings, weekends, and holidays.