In-Store Wireless Support Specialist

DSI; Santa Rosa (CA); On-site; USD 29,549 - 42,085; Full time

Benefits offered by this job

Competitive pay

Training program

Career growth

Team environment

AT&T discount

Profit sharing

Job summary

DSI is seeking a Retail Support Specialist to deliver frontline support to AT&T customers in high‑traffic national retail environments. You will handle billing, account updates, device issues, and service concerns while maintaining professionalism in a fast paced setting.

Ideal candidates will have strong communication skills and the ability to troubleshoot wireless devices, with a focus on delivering a best‑in‑class customer experience and collaboration with cross‑functional teams.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high‑stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail‑oriented with strong problem‑solving abilities.

Responsibilities

• Provide professional, friendly, and solution‑focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high‑volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Act as the AT&T subject‑matter expert for retail employees and third‑party labor partners.
• Serve as the primary AT&T representative for these partners, leading in‑store support for retail escalations.
• Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best‑in‑class customer experience.

Skills

Customer service

Communication

Multitasking

Problem-solving

Stress management

Job description

DSI is seeking a Retail Support Specialist to deliver frontline support to AT&T customers in high‑traffic national retail environments. You will handle billing, account updates, device issues, and service concerns while maintaining professionalism in a fast paced setting.

Ideal candidates will have strong communication skills and the ability to troubleshoot wireless devices, with a focus on delivering a best‑in‑class customer experience and collaboration with cross‑functional teams.