In-Store Wireless Support Specialist

Talentify; Woodbury (MN); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

Training program

Team environment

Career growth

Insurance eligibility

401k with match

Paid time off

Profit sharing

AT&T discount

Paid training

Internal promotions

Job summary

DSI is seeking a Retail Support Specialist to deliver hands-on, frontline support to AT&T customers inside national retail environments. You will resolve account, billing, device, and service concerns while staying calm and professional in a fast-paced setting.

The role requires strong communication, multitasking, and comfort with technology. You’ll work in high-volume environments, collaborate with cross-functional teams, and participate in training and growth opportunities.

Qualifications

• Excellent customer service and communication skills.
• Ability to handle high-stress or escalated situations professionally.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Willingness to work flexible hours including evenings, weekends, or holidays.

Responsibilities

• Provide professional, friendly, solution-focused support to AT&T customers in retail locations.
• Resolve inquiries related to billing, accounts, plans, devices and services.
• Troubleshoot wireless devices and network issues for customers.
• Maintain professionalism and service quality during peak traffic and escalations.
• Collaborate with cross-functional teams to improve customer experience.

Skills

Customer service

Communication skills

Calm under pressure

Multitasking

Attention to detail

Job description

DSI is seeking a Retail Support Specialist to deliver hands-on, frontline support to AT&T customers inside national retail environments. You will resolve account, billing, device, and service concerns while staying calm and professional in a fast-paced setting.

The role requires strong communication, multitasking, and comfort with technology. You’ll work in high-volume environments, collaborate with cross-functional teams, and participate in training and growth opportunities.