In-Store Wireless Consultant — Tech Solutions & Service

T-Mobile; York (York County); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k)

Paid time off and holidays

Medical, dental, and vision insurance

Tuition assistance

Employee discounts

Job summary

At T-Mobile, a role in retail operations supports customers by engaging them and guiding their technology and service needs in a fast-paced store environment. The position emphasizes building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey, with focus on customer interaction, digital tools, and service plan recommendations.

The role will contribute to a seamless customer experience, develop skills in wireless products and services,

Qualifications

• 6 months of customer service or sales experience, Retail environment preferred.
• Strong communication and problem-solving skills together with a customer-first mindset.
• Willingness to engage customers with technology and service solutions in a fast-paced setting.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Age 18+

Work Authorization

Education

High School Diploma/GED (Required)

Job description

At T-Mobile, a role in retail operations supports customers by engaging them and guiding their technology and service needs in a fast-paced store environment. The position emphasizes building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey, with focus on customer interaction, digital tools, and service plan recommendations.

The role will contribute to a seamless customer experience, develop skills in wireless products and services,