Wireless Retail Associate: Customer Solutions

tmobile; Abbeville (LA); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental/Vision insurance

401(k)

Stock grants

Stock purchase plan

Paid time off

Paid holidays

Parental leave

Family benefits

Discounts on mobile and internet

Job summary

T-Mobile USA, Inc. is hiring for a role that supports retail operations by engaging customers and facilitating their technology and service needs.

You will build product knowledge, demonstrate technology solutions, and assist customers throughout their shopping journey in a fast-paced environment. The position emphasizes customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and product knowledge proficiency.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience preferred in a retail environment.
• Willingness to learn and adapt in a fast-paced retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Job description

T-Mobile USA, Inc. is hiring for a role that supports retail operations by engaging customers and facilitating their technology and service needs.

You will build product knowledge, demonstrate technology solutions, and assist customers throughout their shopping journey in a fast-paced environment. The position emphasizes customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and product knowledge proficiency.