In-Store Tech Support Specialist | Flexible Hours

BrassRing, LLC; Greenwood (IN); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy’s Geek Squad Agent role at the Greenwood, Indiana store is your first point of contact for technology support. You’ll receive training to assess customers’ needs, perform basic services, and collaborate with other agents on more complex repairs.

You’ll provide timely service during check-in and checkout, ask clarifying questions, guide device setup or repair-or-replace decisions, monitor queues, and maintain knowledge through certified training.

Qualifications

• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Job description

Best Buy’s Geek Squad Agent role at the Greenwood, Indiana store is your first point of contact for technology support. You’ll receive training to assess customers’ needs, perform basic services, and collaborate with other agents on more complex repairs.

You’ll provide timely service during check-in and checkout, ask clarifying questions, guide device setup or repair-or-replace decisions, monitor queues, and maintain knowledge through certified training.