In-Store Tech Support Specialist

Best Buy; Port Huron (MI); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement resou

Support for your physical and mental-w

Job summary

Best Buy in Port Huron, MI is seeking a part-time Geek Squad Agent to be the first point of contact for customers seeking technology support and guidance. You’ll assess needs, perform basic services, and collaborate with other agents on more complex repairs.

You’ll gain training and resources to help customers set up devices, explain repair vs replacement options, and provide timely updates while maintaining a positive store experience.

Qualifications

• 3 months of experience in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Retail experience

Job description

Best Buy in Port Huron, MI is seeking a part-time Geek Squad Agent to be the first point of contact for customers seeking technology support and guidance. You’ll assess needs, perform basic services, and collaborate with other agents on more complex repairs.

You’ll gain training and resources to help customers set up devices, explain repair vs replacement options, and provide timely updates while maintaining a positive store experience.