In-Store Tech Support Specialist

Best Buy; Bolingbrook (IL); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement res

Support for physical and mental well‑b

Paid time off or PTO when applicable

Job summary

Best Buy in Bolingbrook, IL is seeking a part-time Geek Squad Agent to be the first point of contact for technology support, knowledge and solutions for computers and other devices at our local store. You will receive training to assess customer needs, perform basic services and collaborate with other agents on more complex repairs.

This role emphasizes helping customers set up devices, explaining repair versus replacement options, and maintaining up-to-date knowledge through ongoing training.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Retail experience

Technology passion

Job description

Best Buy in Bolingbrook, IL is seeking a part-time Geek Squad Agent to be the first point of contact for technology support, knowledge and solutions for computers and other devices at our local store. You will receive training to assess customer needs, perform basic services and collaborate with other agents on more complex repairs.

This role emphasizes helping customers set up devices, explaining repair versus replacement options, and maintaining up-to-date knowledge through ongoing training.