In-Store Tech Support & Customer Care (Flexible Schedule)

Best Buy; Martinsburg (WV); Hybrid; USD 21,000 - 26,000; Part time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑n

Job summary

Best Buy is seeking a Geek Squad Agent to be the first point of contact for customers needing technology support and solutions at our Martinsburg store. We provide training and resources to assess needs, perform basic services, and collaborate with other agents on more complex repairs.

You’ll help customers with setup, assess whether to repair or replace devices, and keep queues updated while maintaining up-to-date knowledge through training.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service experience

Retail experience

Flexible schedule

Job description

Best Buy is seeking a Geek Squad Agent to be the first point of contact for customers needing technology support and solutions at our Martinsburg store. We provide training and resources to assess needs, perform basic services, and collaborate with other agents on more complex repairs.

You’ll help customers with setup, assess whether to repair or replace devices, and keep queues updated while maintaining up-to-date knowledge through training.