In-Store Tech Support Specialist

BrassRing, LLC; Parker (CO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Well-being support

Job summary

Best Buy, Parker, CO, is hiring a Geek Squad Agent to be the first contact for technology support in-store. You’ll assess customer needs, perform basic services and collaborate with other agents on more complex repairs.

Role requires 3 months in retail or customer service, and flexibility to work holidays, nights, and weekends. Training will be provided and knowledge of devices will be expanded through certified courses.

Qualifications

• 3 months of experience working in retail or customer service.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Retail experience

Technology interest

Job description

Best Buy, Parker, CO, is hiring a Geek Squad Agent to be the first contact for technology support in-store. You’ll assess customer needs, perform basic services and collaborate with other agents on more complex repairs.

Role requires 3 months in retail or customer service, and flexibility to work holidays, nights, and weekends. Training will be provided and knowledge of devices will be expanded through certified courses.