In-Store Tech Support Specialist

Best Buy; Midwest City (OK); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Benefits

Job summary

Best Buy’s Geek Squad in Midwest City is seeking a friendly, tech-savvy agent to be the first point of contact for customers needing computer and device support. You’ll assess needs, explain options, and coordinate with teammates to deliver fast, reliable solutions in a retail environment.

You’ll build knowledge through training, set accurate estimates, help customers decide to repair or replace, and communicate clearly as part of a team.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents
• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends

Skills

Retail experience

Customer service

Flexible schedule

Technology interest

Communication

Job description

Best Buy’s Geek Squad in Midwest City is seeking a friendly, tech-savvy agent to be the first point of contact for customers needing computer and device support. You’ll assess needs, explain options, and coordinate with teammates to deliver fast, reliable solutions in a retail environment.

You’ll build knowledge through training, set accurate estimates, help customers decide to repair or replace, and communicate clearly as part of a team.