In-Store Tech Support & Customer Care Pro

Best Buy; Wellington (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy Geek Squad is seeking a friendly, knowledgeable agent to be the first point of contact for technology support at our store. You’ll help customers assess needs, perform basic services, and partner with other agents for complex repairs.

You’ll gain training to stay current on devices, set up new tech, and advise on repair or replacement options, while maintaining a high-energy, customer-focused approach in a fast-paced retail environment.

Qualifications

• 3 months of experience in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Job description

Best Buy Geek Squad is seeking a friendly, knowledgeable agent to be the first point of contact for technology support at our store. You’ll help customers assess needs, perform basic services, and partner with other agents for complex repairs.

You’ll gain training to stay current on devices, set up new tech, and advise on repair or replacement options, while maintaining a high-energy, customer-focused approach in a fast-paced retail environment.