In-Store Tech Repair Specialist

Best Buy; Columbia Township (MO); Presencial; USD 40 000 - 56 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive pay

Great employee discount

Financial savings and retirement

Support for wellbeing

Resumo da oferta

Best Buy in Columbia, MO is seeking a Geek Squad Advanced Repair Technician to diagnose, troubleshoot and repair customer devices. You’ll provide excellent service by listening to needs and partnering with other Geek Squad Agents. You’ll follow procedures to complete repairs and ensure customer satisfaction.

You’ll work with teammates, maintain documentation, and stay current with certifications through ongoing training, while handling a flexible schedule that includes holidays and weekends.

Qualificações

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsabilidades

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Conhecimentos

Customer service

Technical support

Descrição da oferta de emprego

Best Buy in Columbia, MO is seeking a Geek Squad Advanced Repair Technician to diagnose, troubleshoot and repair customer devices. You’ll provide excellent service by listening to needs and partnering with other Geek Squad Agents. You’ll follow procedures to complete repairs and ensure customer satisfaction.

You’ll work with teammates, maintain documentation, and stay current with certifications through ongoing training, while handling a flexible schedule that includes holidays and weekends.