In-Store Tech Support Agent

Best Buy; Aurora (IL); Hybrid; USD 45,847,000 - 59,600,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Retirement resources

Well-being support

Job summary

Best Buy is seeking a Geek Squad Agent in Aurora, IL to be the first point of contact for technology support and solutions. You will receive training to assess customer needs, perform basic services, and partner with other agents on more complex repairs.

If family and friends bring tech questions, this role could be a great fit. You will help customers with setup, provide guidance on repair vs replacement, and keep queues updated with accurate status.

Qualifications

• 3 months of experience in retail or customer service.
• Willingness to work a flexible schedule including holidays, nights and weekends.
• Strong communication and problem-solving skills.

Responsibilities

• Provide positive, timely service to customers during check-in and checkout.
• Understand issues by asking questions and providing accurate time estimates for next steps.
• Help customers set up new devices and advise on repair vs replacement.

Skills

Retail experience

Customer service

Tech curiosity

Job description

Best Buy is seeking a Geek Squad Agent in Aurora, IL to be the first point of contact for technology support and solutions. You will receive training to assess customer needs, perform basic services, and partner with other agents on more complex repairs.

If family and friends bring tech questions, this role could be a great fit. You will help customers with setup, provide guidance on repair vs replacement, and keep queues updated with accurate status.