In-Store Tech Support & Setup Specialist (Flexible Schedule)

Best Buy; Lenexa (KS); On-site; USD 19,000 - 25,000; Part time

Job summary

Best Buy’s Geek Squad Agent role in Lenexa, KS is the first contact for customers seeking technology support, guidance and solutions for computers and devices. You’ll assess needs, perform basic services and partner with other agents on more complex repairs.

The position requires a passion for technology, a willingness to learn, and a customer‑focused mindset with a flexible schedule. Training is provided, and benefits support work‑life balance in a dynamic retail environment.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, and taking notes to provide accurate next steps
• Help customers set up new devices and advise on repair or replacement options
• Monitor service queues and provide status updates to customers
• Maintain knowledge and skills through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Retail experience

Customer service

Flexible schedule

Job description

Best Buy’s Geek Squad Agent role in Lenexa, KS is the first contact for customers seeking technology support, guidance and solutions for computers and devices. You’ll assess needs, perform basic services and partner with other agents on more complex repairs.

The position requires a passion for technology, a willingness to learn, and a customer‑focused mindset with a flexible schedule. Training is provided, and benefits support work‑life balance in a dynamic retail environment.