In-Store Tech Support & Device Setup

Best Buy; Spring Hill (FL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy is seeking a Geek Squad Agent in Spring Hill, FL. You will be the first point of contact for customers seeking technology support, helping assess needs and guiding repairs or replacements for computers and devices.

Training will be provided to enhance your knowledge and skills. Responsibilities include assisting customers during check-in/check-out, diagnosing issues, and collaborating with fellow agents to resolve complex repairs.

Qualifications

• 3 months of experience in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service experience

Flexible schedule adaptability

Passion for technology

Job description

Best Buy is seeking a Geek Squad Agent in Spring Hill, FL. You will be the first point of contact for customers seeking technology support, helping assess needs and guiding repairs or replacements for computers and devices.

Training will be provided to enhance your knowledge and skills. Responsibilities include assisting customers during check-in/check-out, diagnosing issues, and collaborating with fellow agents to resolve complex repairs.