In-Store Tech Support & Setup Pro

Best Buy; Kokomo (IN); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Competitive pay

Employee discount

Training provided

Job summary

Best Buy Kokomo is seeking a Geek Squad Agent to be the first point of contact for technology support, offering expert advice for computers and devices at our local store. You will learn the required services, assess customer needs, and collaborate with other agents on more complex repairs.

This part-time role emphasizes helping customers decide whether to repair or replace devices and to set up new equipment.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Flexibility

Tech enthusiasm

Job description

Best Buy Kokomo is seeking a Geek Squad Agent to be the first point of contact for technology support, offering expert advice for computers and devices at our local store. You will learn the required services, assess customer needs, and collaborate with other agents on more complex repairs.

This part-time role emphasizes helping customers decide whether to repair or replace devices and to set up new equipment.