In-Store Tech Support & Device Setup Pro

Best Buy; Modesto (CA); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy is hiring a Geek Squad Agent to be the first point of contact for customers seeking technology support at our Modesto store. You will gather information, assess needs, and guide customers through basic repair options while coordinating with other agents for more complex issues.

You will help customers set up devices, provide friendly service, and stay current through training. This is a part-time role with flexible hours and opportunities to grow in tech sales and service.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Retail experience

Communication

Job description

Best Buy is hiring a Geek Squad Agent to be the first point of contact for customers seeking technology support at our Modesto store. You will gather information, assess needs, and guide customers through basic repair options while coordinating with other agents for more complex issues.

You will help customers set up devices, provide friendly service, and stay current through training. This is a part-time role with flexible hours and opportunities to grow in tech sales and service.