In-Store Tech Support Pro – Flexible Hours & Perks

Best Buy; Lynnwood (WA); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑b

Paid time off and benefits

Job summary

Best Buy is seeking a Geek Squad Agent in Lynnwood, WA. You’ll be the first contact for people seeking technology support and solutions, with training provided to assess needs, perform basic services, and partner on more complex repairs.

The role emphasizes customer service, adaptability, and ongoing learning through certified training courses. Flexible shifts including holidays, nights, and weekends are expected.

Qualifications

• 3 months of experience working in retail or customer service.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow‑up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service experience

Retail experience

Technology enthusiast

Job description

Best Buy is seeking a Geek Squad Agent in Lynnwood, WA. You’ll be the first contact for people seeking technology support and solutions, with training provided to assess needs, perform basic services, and partner on more complex repairs.

The role emphasizes customer service, adaptability, and ongoing learning through certified training courses. Flexible shifts including holidays, nights, and weekends are expected.