In-Store Tech Support Pro

Apple; New York (NY); On-site; USD 36,000 - 47,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Employee stock purchase plan

Tuition reimbursement

Discounted products

Relocation assistance

Job summary

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience.

As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple’s products and services. Develop knowledge of Apple products and repair processes to support efficient repairs, troubleshoot, and educate customers on repair options.

Qualifications

• Availability to work a schedule including nights, weekends, and holidays.
• Ability to troubleshoot Apple products in a customer service setting.
• Strong interpersonal skills and empathy.

Responsibilities

• Provide knowledgeable support for Apple hardware and software issues.
• Educate customers on repair options and services.
• Troubleshoot and diagnose service concerns and guide customers through steps.
• Work with team leaders to identify recurring issues and relay feedback.
• Deliver exceptional service while helping customers get the most from their Apple products.

Skills

Technical troubleshooting

Customer service

Teamwork

Curiosity learning

Product knowledge

Job description

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience.

As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple’s products and services. Develop knowledge of Apple products and repair processes to support efficient repairs, troubleshoot, and educate customers on repair options.