In-Store Tech Support Pro

Best Buy; Fargo (ND); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Great employee discount

Competitive pay

Job summary

Best Buy is hiring a Geek Squad Agent in Fargo, ND to be the first point of contact for customers seeking tech support, knowledge and solutions for computers and devices. You’ll receive training and collaborate with other agents on more complex repairs to help customers get back to using their tech quickly.

You’ll assess customer needs, perform basic services, set up new devices and communicate clearly with customers and teammates in a fast-paced store environment.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Passion for technology

Adaptability

Job description

Best Buy is hiring a Geek Squad Agent in Fargo, ND to be the first point of contact for customers seeking tech support, knowledge and solutions for computers and devices. You’ll receive training and collaborate with other agents on more complex repairs to help customers get back to using their tech quickly.

You’ll assess customer needs, perform basic services, set up new devices and communicate clearly with customers and teammates in a fast-paced store environment.