In-Store Tech Support & Device Setup Pro

Best Buy; Minneapolis (MN); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Benefits program

Retirement resources

Well-being support

Job summary

Best Buy is seeking a Geek Squad Agent at our Richfield MN store to be the first point of contact for technology support, knowledge and solutions for computers and other devices. We provide the training and resources you need to assess customers’ needs and perform basic services.

You’ll answer questions, set up new devices, advise on repair or replacement, monitor service queues and work with fellow agents to resolve issues. Eligible for competitive pay, employee discounts and benefits.

Qualifications

• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Job description

Best Buy is seeking a Geek Squad Agent at our Richfield MN store to be the first point of contact for technology support, knowledge and solutions for computers and other devices. We provide the training and resources you need to assess customers’ needs and perform basic services.

You’ll answer questions, set up new devices, advise on repair or replacement, monitor service queues and work with fellow agents to resolve issues. Eligible for competitive pay, employee discounts and benefits.