In-Store Tech Support & Customer Care Agent

Best Buy; Omaha (NE); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy in Omaha, NE is hiring a Geek Squad Agent to be the first point of contact for customers needing technology support and solutions. You will assess needs, perform basic services and collaborate with other agents on more complex repairs.

The role emphasizes learning through certified training, setting up new devices, and guiding customers on repair vs replacement. Part-time hours and a focus on friendly, knowledgeable service define this position.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Communication

Technical curiosity

Adaptability

Job description

Best Buy in Omaha, NE is hiring a Geek Squad Agent to be the first point of contact for customers needing technology support and solutions. You will assess needs, perform basic services and collaborate with other agents on more complex repairs.

The role emphasizes learning through certified training, setting up new devices, and guiding customers on repair vs replacement. Part-time hours and a focus on friendly, knowledgeable service define this position.