In-Store Tech Support & Device Setup Specialist

Best Buy; Tempe (AZ); Sur place; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Employee discount

Retirement resources

Well-being support

Résumé du poste

Best Buy is seeking a Geek Squad Agent in Tempe to be the first point of contact for customers needing technology support. You’ll assess needs, set expectations, and guide basic services while collaborating with other agents on more complex repairs.

The role emphasizes friendly, efficient service, ongoing certification, and a flexible schedule that includes holidays, nights and weekends.

Qualifications

• Minimum of 3 months of experience in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and problem solving.
• Desire to learn and adapt in a fast-paced retail environment.

Responsabilités

• Provide positive, timely service during check-in and checkout.
• Understand technology issues by asking questions and providing accurate time estimates.
• Help customers set up new devices and advise on repair or replacement options.
• Monitor service queues and provide status updates to customers.
• Maintain knowledge through certified training courses and partner with fellow agents.

Connaissances

Customer service

Retail experience

Tech-savvy

Description du poste

Best Buy is seeking a Geek Squad Agent in Tempe to be the first point of contact for customers needing technology support. You’ll assess needs, set expectations, and guide basic services while collaborating with other agents on more complex repairs.

The role emphasizes friendly, efficient service, ongoing certification, and a flexible schedule that includes holidays, nights and weekends.