In-Store Tech Support & Device Setup Specialist

Best Buy; Denton (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy Store in Denton is seeking a Geek Squad Agent to be the first point of contact for technology support. You’ll assess customers’ needs, perform basic services and collaborate with other agents on more complex repairs, using training and tools provided by Best Buy.

You'll need at least 3 months of retail or customer service experience, and the ability to work a flexible schedule, including holidays and weekends.

Qualifications

• 3 months of experience working in retail or customer service
• Passion for technology and desire to solve problems
• Ability to adapt and learn new skills in a fast-paced industry

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Retail experience

Communication

Problem solving

Technology affinity

Job description

Best Buy Store in Denton is seeking a Geek Squad Agent to be the first point of contact for technology support. You’ll assess customers’ needs, perform basic services and collaborate with other agents on more complex repairs, using training and tools provided by Best Buy.

You'll need at least 3 months of retail or customer service experience, and the ability to work a flexible schedule, including holidays and weekends.