In-Store Tech Support & Device Setup Pro

Best Buy; Wilkes-Barre (Luzerne County); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Great employee discount

Competitive pay

Job summary

Best Buy’s Geek Squad Agent role provides frontline technology support at our Wilkes-Barre store. You’ll greet customers, assess needs, and perform basic services with training provided to you by Best Buy. The job emphasizes teamwork and clear communication with fellow agents.

Flexible scheduling—including holidays, nights, and weekends—is required, with opportunities to expand skills through ongoing certification training and product knowledge development in a fast-paced environment.

Qualifications

• 3 months of experience in retail or customer service.
• Ability to work a flexible schedule including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast paced industry.

Responsibilities

• Provide positive, timely service to customers during the check‑in and checkout process.
• Understand technology issues by asking questions, listening, asking follow‑up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Retail or customer service experience

Flexible schedule

Passion for technology

Adaptability

Job description

Best Buy’s Geek Squad Agent role provides frontline technology support at our Wilkes-Barre store. You’ll greet customers, assess needs, and perform basic services with training provided to you by Best Buy. The job emphasizes teamwork and clear communication with fellow agents.

Flexible scheduling—including holidays, nights, and weekends—is required, with opportunities to expand skills through ongoing certification training and product knowledge development in a fast-paced environment.