In-Store Tech Support & Device Setup Pro

Best Buy; Traverse City (MI); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

Competitive pay

Employee discount

Financial savings and retirement

Well-being support

Job summary

Best Buy in Traverse City, MI, is seeking a Geek Squad Agent to help customers with technology support and device setup. You’ll train with the team to assess needs, perform basic services and collaborate on more complex repairs in-store.

The role suits someone with at least 3 months of retail or customer service experience and a flexible schedule, including holidays and weekends. As part of Best Buy, you’ll access resources to grow skills and provide friendly, expert guidance to customers in the

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Communication

Flexibility

Tech enthusiasm

Job description

Best Buy in Traverse City, MI, is seeking a Geek Squad Agent to help customers with technology support and device setup. You’ll train with the team to assess needs, perform basic services and collaborate on more complex repairs in-store.

The role suits someone with at least 3 months of retail or customer service experience and a flexible schedule, including holidays and weekends. As part of Best Buy, you’ll access resources to grow skills and provide friendly, expert guidance to customers in the