In-Store Tech Support & Device Setup Pro

Best Buy; Fort Myers (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy's Geek Squad at the Fort Myers store is seeking an agent to assist customers with technology support and solutions for computers and devices. Training and resources are provided to assess needs, perform basic services, and coordinate with other agents on more complex repairs.

If family and friends bring tech questions, this role could be a perfect fit, with opportunities to grow within a dynamic retail tech environment.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Prefer passion for technology and desire to solve problems.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Communication

Problem solving

Job description

Best Buy's Geek Squad at the Fort Myers store is seeking an agent to assist customers with technology support and solutions for computers and devices. Training and resources are provided to assess needs, perform basic services, and coordinate with other agents on more complex repairs.

If family and friends bring tech questions, this role could be a perfect fit, with opportunities to grow within a dynamic retail tech environment.