Tech Support & Device Setup Specialist

Best Buy; Naples (FL); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy's Naples, FL location is seeking a Geek Squad Agent to assist customers with technology support and solutions. You’ll be trained to assess needs, perform basic services, and collaborate with other agents on complex repairs.

Role emphasizes customer service, device setup guidance, and clear communication. Eligibility includes 3 months in retail or customer service and a flexible schedule including holidays and weekends.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during check-in and checkout.
• Understand issues by asking questions, taking notes and giving time estimates.
• Help customers set up devices and advise on repair or replacement decisions.
• Monitor service queues and provide status updates to customers.
• Maintain knowledge through certified training courses.
• Communicate clearly with fellow agents.

Skills

Customer service

Retail experience

Communication

Job description

Best Buy's Naples, FL location is seeking a Geek Squad Agent to assist customers with technology support and solutions. You’ll be trained to assess needs, perform basic services, and collaborate with other agents on complex repairs.

Role emphasizes customer service, device setup guidance, and clear communication. Eligibility includes 3 months in retail or customer service and a flexible schedule including holidays and weekends.