In-Store Tech Support & Setup Pro

Best Buy; Virginia Beach (VA); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑b

Job summary

Best Buy in Virginia Beach is hiring a part-time Geek Squad Agent to be the first point of contact for customers seeking technology support and solutions.

You’ll assess needs, set expectations, and guide customers through basic services, with training provided. This role emphasizes friendly service, problem solving, and teamwork with other agents.

If you enjoy tech and helping people, this hands-on position offers flexible scheduling, benefits, and opportunities to grow with the team.

Qualifications

• 3 months of experience in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, and providing accurate time estimates for next steps.
• Help customers set up new devices and advise on repair vs. replacement options.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge through certified training courses.
• Communicate clearly and partner with fellow agents.

Skills

Customer service

Communication

Tech curiosity

Job description

Best Buy in Virginia Beach is hiring a part-time Geek Squad Agent to be the first point of contact for customers seeking technology support and solutions.

You’ll assess needs, set expectations, and guide customers through basic services, with training provided. This role emphasizes friendly service, problem solving, and teamwork with other agents.

If you enjoy tech and helping people, this hands-on position offers flexible scheduling, benefits, and opportunities to grow with the team.