Tech Support & Device Setup Specialist - In-Store

Best Buy; Grand Rapids (MI); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy is seeking a Geek Squad Agent to be the first contact for technology support at our Grand Rapids store. You will assess customer needs, perform basic services and collaborate with other agents on more complex repairs. Training and resources are provided to support your growth.

Join a team focused on helping customers with devices and technology, with opportunities to advance as you gain experience and knowledge in a fast-paced retail environment.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Communication

Problem solving

Technology knowledge

Job description

Best Buy is seeking a Geek Squad Agent to be the first contact for technology support at our Grand Rapids store. You will assess customer needs, perform basic services and collaborate with other agents on more complex repairs. Training and resources are provided to support your growth.

Join a team focused on helping customers with devices and technology, with opportunities to advance as you gain experience and knowledge in a fast-paced retail environment.