In-Store Tech Support & Device Solutions Agent

Best Buy; Orlando (FL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Great employee discount

Competitive pay

Benefits package

Well-being support

Job summary

Best Buy is seeking a Geek Squad Agent to be the first point of contact for technology support at our Orlando store. You’ll learn to assess customer needs, perform basic services, and collaborate with other agents for more complex repairs.

You’ll help customers set up devices, manage service queues, and stay current through certified training courses, while providing friendly, knowledgeable guidance in a fast-paced retail environment.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Retail experience

Technology interest

Job description

Best Buy is seeking a Geek Squad Agent to be the first point of contact for technology support at our Orlando store. You’ll learn to assess customer needs, perform basic services, and collaborate with other agents for more complex repairs.

You’ll help customers set up devices, manage service queues, and stay current through certified training courses, while providing friendly, knowledgeable guidance in a fast-paced retail environment.