Tech Repair Specialist - Diagnostics & Customer Support

Best Buy; Estero (FL); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) at our Estero, FL store to diagnose, repair and support customers' devices. You’ll work with other Agents and follow Best Buy procedures to deliver excellent service by listening to needs and explaining fixes.

Part-time schedule including evenings and weekends. You’ll grow your hands-on tech skills through ongoing training and certifications offering opportunities to advance within the Geek Squad.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Diagnosing tech products

Consumer electronics familiarity

Flexible scheduling

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) at our Estero, FL store to diagnose, repair and support customers' devices. You’ll work with other Agents and follow Best Buy procedures to deliver excellent service by listening to needs and explaining fixes.

Part-time schedule including evenings and weekends. You’ll grow your hands-on tech skills through ongoing training and certifications offering opportunities to advance within the Geek Squad.