In-Store Tech Support & Device Advisor

Best Buy Co.; North Carolina; On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑b

Job summary

Best Buy Geek Squad Agent role located in North Carolina focuses on delivering expert technology support and solutions to customers in-store. You will assist customers with setup, repairs, and guidance on whether to repair or replace devices, and you will work with other agents to provide timely, high-quality service.

The position emphasizes training, knowledge maintenance, and flexible scheduling, including holidays, nights, and weekends.

Qualifications

• Three months of experience in retail or customer service.
• Willingness to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Retail experience

Technology affinity

Job description

Best Buy Geek Squad Agent role located in North Carolina focuses on delivering expert technology support and solutions to customers in-store. You will assist customers with setup, repairs, and guidance on whether to repair or replace devices, and you will work with other agents to provide timely, high-quality service.

The position emphasizes training, knowledge maintenance, and flexible scheduling, including holidays, nights, and weekends.