In-Store Tech Support & Device Setup Specialist

Best Buy; Ocala (FL); On-site; USD 15,000 - 22,000; Part time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy in Ocala, FL is seeking a Geek Squad Agent to be the first point of contact for technology support and solutions for customers in-store. You will receive training and collaborate with other agents to handle basic services and contribute to more complex repairs.

The role emphasizes helping customers decide whether to repair or replace devices, while maintaining up-to-date knowledge through ongoing training and delivering accurate time estimates for next steps.

Qualifications

• 3 months of experience in retail or customer service.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service during check-in and checkout.
• Understand issues by asking questions and giving time estimates.
• Help customers set up new devices and advise on repair or replace.
• Monitor service queues and update customers on status.
• Maintain knowledge through certified training courses.
• Communicate and partner with fellow agents.

Skills

Customer service

Technology passion

Communication

Teamwork

Job description

Best Buy in Ocala, FL is seeking a Geek Squad Agent to be the first point of contact for technology support and solutions for customers in-store. You will receive training and collaborate with other agents to handle basic services and contribute to more complex repairs.

The role emphasizes helping customers decide whether to repair or replace devices, while maintaining up-to-date knowledge through ongoing training and delivering accurate time estimates for next steps.