In-Store Tech Support & Customer Care Expert

Best Buy Co.; Laredo (TX); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy Co. is seeking a Geek Squad Agent in Laredo, TX to be the first point of contact for tech support, guiding customers through setup, repair decisions, and next steps.

You will work with store teams and participate in ongoing training to maintain up-to-date technology knowledge. The role emphasizes friendly customer service, accurate time estimates, and collaboration with fellow agents to resolve issues and improve the customer experience.

Qualifications

• Minimum 3 months of experience in retail or customer service.
• Interest in technology and problem solving.
• Ability to adapt and learn in a fast-paced environment.

Responsibilities

• Provide positive, timely service to customers during check-in and checkout.
• Understand technology issues by asking questions, listening, and taking notes to estimate next steps.
• Help customers set up new devices and advise on repair vs replacement.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service experience

Passion for technology

Adaptability

Job description

Best Buy Co. is seeking a Geek Squad Agent in Laredo, TX to be the first point of contact for tech support, guiding customers through setup, repair decisions, and next steps.

You will work with store teams and participate in ongoing training to maintain up-to-date technology knowledge. The role emphasizes friendly customer service, accurate time estimates, and collaboration with fellow agents to resolve issues and improve the customer experience.