In-Store Tech Support & Customer Care Agent

Best Buy; Sacramento (CA); On-site; USD 2,066,000 - 2,755,000; Part time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy in Sacramento is seeking a Geek Squad Agent to be the first point of contact for technology support and solutions for customers in our store. You will assess needs, perform basic services and collaborate with other agents on more complex repairs.

Responsibilities include assisting customers at check-in/out, explaining tech issues in plain terms, helping set up devices, and maintaining current knowledge through training.

Qualifications

• 3 months of experience in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service during check-in and checkout.
• Understand technology issues by asking questions and providing time estimates.
• Help customers set up new devices and advise on repair vs. replacement.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge through certified training courses.
• Communicate effectively with fellow agents.

Skills

Customer service

Retail experience

Communication

Problem solving

Job description

Best Buy in Sacramento is seeking a Geek Squad Agent to be the first point of contact for technology support and solutions for customers in our store. You will assess needs, perform basic services and collaborate with other agents on more complex repairs.

Responsibilities include assisting customers at check-in/out, explaining tech issues in plain terms, helping set up devices, and maintaining current knowledge through training.