In-Store Tech Support & Device Setup Pro

Best Buy; Champaign (IL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy is seeking a Geek Squad Agent in Champaign, IL to be the first point of contact for technology support and solutions. You will assess needs, perform basic services and collaborate with other agents on complex repairs, helping customers decide whether to repair or replace devices.

The role emphasizes strong communication, customer service, and a passion for technology, with training provided to stay current on products and services.

Qualifications

• 3 months of experience in retail or customer service.
• Ability to work a flexible schedule including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during check-in and checkout.
• Understand technology issues by asking questions, listening, and providing time estimates for next steps.
• Help customers set up new devices and advise on repair or replacement options.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge through certified training courses.
• Communicate clearly and partner with fellow agents.

Skills

Customer service

Retail experience

Communication

Tech enthusiasm

Flexibility

Job description

Best Buy is seeking a Geek Squad Agent in Champaign, IL to be the first point of contact for technology support and solutions. You will assess needs, perform basic services and collaborate with other agents on complex repairs, helping customers decide whether to repair or replace devices.

The role emphasizes strong communication, customer service, and a passion for technology, with training provided to stay current on products and services.