In-Store Mobile Tech & Sales Specialist

T-Mobile USA, Inc.; Tennessee; On-site; USD 42,000 - 80,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations by engaging customers, demonstrating technology, and guiding them through their shopping journey.

You will build product knowledge, use digital tools, and tailor service plan recommendations to meet individual needs. The role emphasizes friendly customer advocacy, collaboration with store teams, and ongoing training to stay current with wireless innovations.

Qualifications

• High School Diploma/GED is required.
• At least 6 months of customer service or sales experience in a retail environment preferred.
• Willingness to learn and apply product knowledge in a fast-paced setting.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer advocacy

Sales in retail

Team collaboration

Problem solving in service scenarios

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations by engaging customers, demonstrating technology, and guiding them through their shopping journey.

You will build product knowledge, use digital tools, and tailor service plan recommendations to meet individual needs. The role emphasizes friendly customer advocacy, collaboration with store teams, and ongoing training to stay current with wireless innovations.