In-Store Tech Repair Specialist - Diagnostics & Support

Best Buy; Hilliard (OH); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Great employee discount

Competitive pay

Job summary

Best Buy in Dublin, Ohio seeks a Geek Squad Advanced Repair Technician to diagnose, troubleshoot, and repair customer devices. You will assist clients in-store and by phone, explaining repairs and next steps while delivering excellent service.

You will work with a team to document requests, follow procedures, and maintain up-to-date knowledge and certifications through ongoing training. Flexibility for holidays and weekends is required.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses
• 6 months of experience diagnosing, troubleshooting or repairing technology products

Skills

Diagnostics

Troubleshooting

Customer service

Consumer electronics

Education

High school diploma or equivalent

Job description

Best Buy in Dublin, Ohio seeks a Geek Squad Advanced Repair Technician to diagnose, troubleshoot, and repair customer devices. You will assist clients in-store and by phone, explaining repairs and next steps while delivering excellent service.

You will work with a team to document requests, follow procedures, and maintain up-to-date knowledge and certifications through ongoing training. Flexibility for holidays and weekends is required.