Advanced Tech Repair Technician – In-Store

Best Buy; Springfield (OH); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) at our local Springfield, OH store to diagnose, repair and support customers' devices. You'll work with fellow Agents and provide excellent customer experiences by listening to needs and following procedures.

The role involves performing diagnostics, repairs, and documentation, with a focus on timely service, ongoing training, and maintaining knowledge through certifications.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Diagnosing tech issues

Troubleshooting

Repairing devices

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) at our local Springfield, OH store to diagnose, repair and support customers' devices. You'll work with fellow Agents and provide excellent customer experiences by listening to needs and following procedures.

The role involves performing diagnostics, repairs, and documentation, with a focus on timely service, ongoing training, and maintaining knowledge through certifications.